Get Help

We are in the business of assisting people. So whether you have a problem while you’re traveling, or you are having trouble with our website, we can help. This page is dedicated to providing you with the links and phone numbers you need to get the information you want.

Emergency Assistance Numbers

Within the United States, Canada, Puerto Rico and the U.S. Virgin Islands call toll free:

1-800-654-1908

Outside of the United States, call collect:

1-804-281-5700

Help is always a phone a call away with Allianz Global Assistance. Our staff of multilingual problem solvers is available to help you with medical, legal or travel-related problems.

> Read more about How We Can Help

We have 34 offices on five continents and a global network of 400,000 medical and non-medical providers.

Our medical assistance services include, but are not limited to, the following:

Medical triage with referrals to local medical providers
On-going medical monitoring
Payment guarantee
Emergency medical transportation.

We also cover a broad range of travel-related emergencies such as:

Missed connections
Lost/stolen travel documents
Pre-trip information
Lost baggage
Prescription replacement
Emergency cash

Help on the Website

We want you to have the best online experience possible, making it seamless to do what you need to do.

Our website allows you to file a claim, check on an existing claim and even make changes to your policy.

If you need proof of travel insurance to satisfy your destination travel requirements, please request Proof of Insurance here.

If you can't find what you're looking for online, please send us an email or use our online contact form to reach us. You may also give us a call at 1-866-884-3556. Our customer service team can help you purchase a new policy, make changes to an existing policy, file a claim, or answer any questions you may have.

We also have a complete list of FAQs to help answer common questions.

Terms, conditions, and exclusions apply. Please see your plan for full details. Benefits/Coverage may vary by state, and sublimits may apply.

Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best's 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.