June 1, 2020
Due to travel restrictions, plans are only available with travel dates on or after
Due to travel restrictions, plans are only available with effective start dates on or after
Ukraine; Belarus; Moldova, Republic of; (North) Korea, Democratic People's Rep; Russian Federation
Please be aware, we are currently experiencing longer than normal claim processing times. It may take up to 30 days before we are able to review your claim. We appreciate your patience during this unprecedented time.
For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. We recommend contacting your supplier to understand the options available to you.
Please read this important information before filing your claim to help expedite the process. For a step-by-step walkthrough of the claims process, watch our helpful video on how to file your claim online.
We want to make your claims experience as simple and convenient as possible.
To get started with your claim, we need to look up your policy. We need two pieces of information -
For reference, your policy number is in the documents you received when you purchased your policy.
If you don’t see your policy in the list above, you can search for a new one using the search tools below. We need two pieces of information:
In order to process your claim as quickly as possible we must have supporting claim documents. To view documents that will be required for your claim please click below.
If you don’t have all of your documents yet, no problem. You can still file your claim, and come back later to submit additional documents.
Claim Documentation Checklist
For a step-by-step walkthrough of the claims process, watch our video below: