IMPORTANT: Our plans may limit or exclude coverage and assistance services resulting from specific events, including, for example, COVID-19 and the Russian armed forces invasion of Ukraine. Before you purchase a plan, please read our Coverage Alerts.

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Travel Claim

File a Claim

Please Be Advised

Please be aware, we are currently experiencing longer than normal claim processing times. It may take up to 30 days before we are able to review your claim. We appreciate your patience during this unprecedented time.

For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. We recommend contacting your supplier to understand the options available to you.

For information about claims due to COVID-19, please read our Coverage Alert and FAQs.

Understanding the Claims Process

Please read this important information before filing your claim to help expedite the process. For a step-by-step walkthrough of the claims process, watch our helpful video on how to file your claim online.

Claim Documentation Checklist

In order to process your claim as quickly as possible we must have supporting claim documents. To view documents that will be required for your claim please click below.

If you don’t have all of your documents yet, no problem. You can still file your claim, and come back later to submit additional documents. 

Claim Documentation Checklist

Need help with filing your claim?

For a step-by-step walkthrough of the claims process, watch our video below:

May 10, 2017