Definition: You require assistance for a travel-related issue or question. Travel insurance can provide 24/7 telephone assistance via a concierge specialist for a wide range of topics, including entertainment and event planning (e.g., dining reservations and golf tee times), travel assistance (e.g., currency exchange rate information), and transportation and accommodations (e.g., translation service referrals and arrangements). You will need to be a valid policy holder and will be asked to share your name and Plan Number once reaching the hotline coordinator. You will be responsible for any concierge-related charges (e.g., if your dinner reservation requires a deposit). (Note: to reach a concierge specialist call the number printed on your policy letter of confirmation. You may also reach the hotline at 1-800-654-1908 when in the United States, Canada, Puerto Rico and U.S. Virgin Islands or 1-804-281-5700 collect).
Example: Your boss calls during a family vacation to the French countryside, and she needs you to update the quarterly report for the board of directors members, ASAP. The problem is that you don’t have a computer — this was supposed to be an unplugged getaway – and you’re not even sure where you can find a Wifi hotspot out in the middle of nowhere. But your boss doesn’t want to hear these excuses. You call the concierge hotline and get a list of the closest available Internet cafés, where you can get computer and Internet access. You pick the one with the latest hours and sneak out of the rental cottage when everyone falls asleep. You head to the café, pull up to an available desktop and order an XL French-pressed coffee, just enough fuel to get you through the task and back on the road. You walk in before anyone has awoken, and promise yourself to send a thank-you note to your concierge specialist. But that email can wait until you return home. Now it’s time for a family hike!